Location: Remote
Job Type: Full-Time
Schedule: 9am to 5:30pm PST
Salary: $20-$24/hour
About us
Burnett Therapeutic Services (BTS) is a human services agency that provides behavioral and mental health therapy services. We are dedicated to the comprehensive service model, including, but not limited to working with the client with his or her family, communication training, skill building, coping skills training, family work, therapeutic counseling, behavioral therapy, cultural diversity, and activities that increase and build upon each client and their family's strengths. Our goal is to address a broad array of human needs with our services. BTS has multiple therapists specializing in differing treatment modalities and because of this, we have the ability to treat many different life, mental and behavioral issues. We provide an upbeat, positive, and supportive work environment. Our administrative team is composed of dedicated professionals who are passionate about supporting our mission and are driven to excel in their roles!
Position Overview
The ABA Scheduler will be responsible for assisting clients and employees in a variety of tasks, including but not limited to creating permanent schedules, rerouting employees due to cancelations, notifying staff and clients of day-to-day changes, updating client/staff availabilities, and various operational duties. This role also involves efficiently matching new Behavior Technicians with clients based on their availability and scheduling needs. As a key position, the Scheduler ensures a seamless connection between new hires and client sessions, helping to streamline the process from recruitment to scheduling.
Key Responsibilities
- Responsible for assisting with day-to-day scheduling adjustments, in real time.
- Match new Behavior Technicians' availability with client schedules.
- Multi-management skills and ability to work quickly to reroute multiple staff at the same time to different sessions in the field.
- Help with staff interviews as needed.
- Contact clients and staff regarding availability changes.
- Coordinating and assisting major and minor scheduling changes as directed.
- Contact clients and staff regarding availability changes.
- Notify clients and staff of updated permanent schedules.
- Monitor client and technician cancellations in accordance with our cancellation policies.
- Maintain a warm and welcoming environment providing excellent customer service.
- Attend required training and meetings.
- Represent BTS professionally and ethically to clients and employees.
- Address any scheduling conflicts or issues that arise, providing solutions and adjustments as needed.
Requirements
- High school diploma or GED.
- Reliable internet connection and a suitable remote work environment.
Qualifications
- 2 years experience in scheduling, specifically within the ABA or Autism field.
- Bilingual in Spanish is a plus!
- Ability to execute active listening and problem-solving skills to provide exceptional
customer service.
- Ability to react to day-to-day operational requirements in a professional and timely
Manner.
- Ability to prioritize and multitask to meet quickly changing session demands and deadlines.
- Excellent interpersonal relationship skills and the ability to work with others of all
levels.
- Proven strong written and verbal communication skills including phone and e-mail
Etiquette
- Proven computer skills and knowledge of MS Excel, Word; Google Office
- Ability to work for extended hours sitting at a computer.
- Key characteristics: organized, energetic, intelligent, dependable, good listener,
professional, attention to detail, and collaborative spirit.
Work schedule:
- Office hours are from 9 am to 5:30 pm PST. The candidate must be able to work in the Pacific time zone.
What We Offer:
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Benefits: Health, vision, and dental insurance (for employees working 30+ hours/week)
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401(k) and Aflac benefits
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5 Paid Holidays after one year of employment.
- Sick time
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Professional Development: RBT Certification support, CPR & First Aid Certification, internship/supervision for BCBA, LMFT, and LCSW
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Wellness Resources: LifeCare Employee Assistance Program (including free counseling, referrals, and more). LifeMart Employee Discount Program.
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Referral Awards: Refer qualified candidates and get up to $150
Inclusion & Diversity
At Burnett Therapeutic Services, we strongly believe in harnessing the strength of diversity and inclusivity. Our commitment lies in cultivating an environment where every employee, client, and community member feels empowered to share their distinct perspectives and stories. We acknowledge that diversity encompasses more than race and gender, encompassing aspects such as age, religion, ability, sexual orientation, socioeconomic status, and cultural heritage. By embracing these diverse elements, we aim to cultivate a dynamic and enriched workplace environment that benefits everyone involved.
This is a remote position.
About Us
Burnett Therapeutic Services (BTS) is a mental health and autism services agency based in Napa, California. We are dedicated to the comprehensive service model, including, but not limited to working with the client with his or her family, communication training, skill building, coping skills training, family work, therapeutic counseling, behavioral therapy, cultural diversity, and activities that increase and build upon each client and their family's strengths. Our goal is to address a broad array of human needs with our services. We serve clients across Napa, Solano, Sacramento, Sonoma, Yolo, Placer counties, and Fresno/Modesto areas.
Burnett Therapeutic Services prides itself on fostering a supportive and fun work environment where staff can experience the freedom to grow into the best version of their professional selves.
